Patient and Public Involvement
Taken from National Voices, Prioritising person-centred care – Enhancing experience (2015)
Prioritising person-centred care – Summarising evidence from systematic reviews
We compiled information from 110 systematic reviews and found that the top things that managers and clinicians can do to enhance patient experience are:
- Improve consultations
- use patient-centred consultation styles
- provide communication skills training for professionals
- have longer consultations
- encourage people to be involved in decisions about their care
- provide patient information, education and regular communication
- Use feedback
- act on direct feedback from patients via surveys, focus groups and complaints
- use patient-reported outcome measures (PROMs) to target improvements
- publicly report performance indicators
- Redesign services with patients at the centre
- redesign services to support patients and carers, for example using patient portals
- improve continuity of care
Giving feedback to the NHS
Patient Opinion was founded in 2005 and is now the UK’s leading independent non-profit feedback platform for health services.
Patient Opinion is about honest and meaningful conversations between patients and health services. We believe that your story can help make health services better.
How it works:
- Share your story of using a health service
- We send your story to staff so that they can learn from it
- You might get a response
- Your story might help staff to change services